A ground handling company offers the required services for an aircraft when it is on the ground. These companies help airlines in different ways to keep the ground operations smooth. The ground support staff is responsible for bringing the aircraft accurately and safely to the destination point. The staff is responsible for almost every part of the flight. The duties are many. They will check the passengers before the flight take off, will verify their ticket, issue the passengers boarding passes and also make sure that the luggage is transported safely to the assigned aircraft.
Other duties of ground handling staff: The ground handling staff also takes care of plane fuelling, plane maintenance, de-icing and many other important procedures that are relevant for a safe flight. It is to be noted that planes are massive and the need for additional support cannot be ignored. The ground support staff does the needful and as planes are huge with low maneuverability extra support is given to them at the airport for parking or leaving the gates. The process is performed with the help of push back truck operators.
The ground handling staff also includes people who the passengers at the airport do not see like the air traffic controllers and flight dispatchers. They give all the necessary information about the planned flight which includes weather patterns, safety guidelines, flight plans, etc. In busy air roads these are vital for any flight to reach the destination safely.
Some other important Duties of flight handling staff: The flight support staff needs to offer high-quality services and they have to work very hard to meet the airline’s goals. The staff ensures the safety and comfort of the passengers. They take care of checking in baggage, provide the information to the passengers, assist disabled passengers, confirm reservations and sell tickets.
They are responsible for executing administrative duties and communicating with the passengers. The flight support staff welcome the passengers and resolve their queries so all the passengers are satisfied with the airline service. They display outstanding interpersonal skills and offer excellent customer service so the goals of the airline companies are met precisely. They need to multi-task at times and make sure all the passengers are well- informed about the flight schedules, delays, weather concerns and different other things. They assist the passengers with infants and little children and stock the aircraft with refreshments. They respond to passengers concerns quickly and offer quick solution in case of emergencies.
Conclusion: The http://www.linkagency.com/ offer 24×7 services to airlines whenever and wherever it is required. Their dispatch teams have proven experience in difficult locations where language and culture differences can be challenging. Some of the services which they offer are, weather and NOTAMS, fueling, catering, personalized meet and assist, routing and flight plans, catering, transportation and hotel accommodation, operational flight plan and a lot more. They stick to high-performance standards and adopt best practices of the aviation industry. They implement the standards successfully and take necessary measures to improve the outcome.
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